Last updated: September 8, 2026
1. Who We Are
This website, https://tjganquanpump.com, is operated by 天津亚新汇通国际贸易有限公司 (Tianjin Yaxin Huitong International Trade Co., Ltd.), based in Tianjin, China.
In this policy, “we,” “us” and “our” refer to the website operator. We use this website to introduce Ganquan pump products, receive project inquiries and coordinate product selection and quotations.
For privacy questions or requests, contact sales@tjganquanpump.com.
2. Information We Collect
When you submit an inquiry or contact us, we collect the information you provide. This may include:
- Your name, email address, company and other contact details you choose to share.
- Your country, city and project location.
- Pump applications, operating requirements, selection answers and project descriptions.
- Files you upload, such as equipment photographs, specifications and project documents.
- Correspondence relating to your inquiry, quotation or order.
We also record information associated with your submission, such as its reference number, submission time and consent confirmation.
Our website and hosting services may process technical information, including IP addresses, browser information and request logs, to operate the website, investigate faults and prevent spam or misuse.
Please provide only information relevant to your inquiry. Avoid uploading identity documents, payment credentials or unrelated personal information.
3. How We Use Your Information
We use your information to:
- Respond to inquiries and clarify project requirements.
- Review suitable pump options and coordinate technical advice.
- Prepare quotations and communicate about potential or confirmed orders.
- Save inquiry records and send internal email notifications.
- Maintain website security, prevent misuse and resolve technical problems.
- Meet applicable recordkeeping and legal obligations.
Where applicable data protection law requires a legal basis, we process information to take steps towards a contract at your request, perform a contract, pursue legitimate interests in handling business inquiries and securing our website, comply with legal obligations, or act on your consent where required.
4. Who May Receive Your Information
Information may be accessed by personnel responsible for your inquiry and by service providers supporting our website, hosting and email services. We currently use Alibaba Mail for inquiry notification emails and business correspondence.
Where needed to review your requirements or prepare a quotation, relevant project information may be shared with Ganquan or other suppliers and technical partners involved in your request. We limit the information shared to what is needed for that purpose.
For confirmed orders, necessary information may also be shared with logistics providers and other parties involved in fulfilment. We may disclose information where required by law.
We do not sell your personal information.
5. Cookies and Tracking
This website currently does not use Google Analytics, Google Ads conversion tracking or Meta/Facebook Pixel.
WordPress and website functions may use cookies or similar technologies for essential purposes, such as authenticated access and maintaining website functionality. You can manage cookies through your browser settings, although blocking certain cookies may affect some functions.
If we introduce analytics or advertising technologies, we will update this policy to describe their use and provide any choices or consent controls required by applicable law before activating them.
6. How Long We Keep Information
The website inquiry system currently uses a 180-day retention setting for saved inquiries and their associated uploaded files. These records are scheduled for deletion after that period; the timing depends on the website’s scheduled maintenance tasks.
This setting does not automatically delete separate email correspondence, quotation records or order documents. We retain those records according to the status of the inquiry, ongoing customer support needs, applicable recordkeeping requirements and any need to resolve disputes.
You may contact us to request deletion of information that is no longer needed.
7. Information Processing and Security
Our business operates in China, and information submitted through this website may be accessed and processed in China. Our service providers may process information in locations where they operate their services.
Where applicable law requires safeguards for international transfers, we will apply the relevant requirements. Contact us if you need more information about the handling of your data.
We restrict access to inquiry records and use security measures intended to protect them. However, no online transmission or storage method can guarantee absolute security.
8. Your Choices and Rights
Depending on applicable law, you may have rights to request access to, correction of or deletion of your personal information, restrict or object to certain processing, or request a portable copy of your information.
Where processing relies on consent, you may withdraw that consent. Withdrawal does not affect processing lawfully carried out before withdrawal.
To make a request, email sales@tjganquanpump.com. Include your inquiry reference if available. We may need to verify your identity before responding. Some information may need to be retained to meet legal obligations or resolve disputes.
You may also have the right to complain to the data protection authority responsible for your location.
9. Updates to This Policy
We may update this policy when our website, services or information-handling practices change. The latest version will be available on this page with an updated revision date.